Maintenance
Resolve issues faster and keep operations running smoothly.
The moment a problem is reported, the right department or reception team is notified instantly, so action is quick and disruption to guests is minimal.
Your guests, in good hands.
We provide innovative, fully integrated solutions for the hospitality industry and any guest-focused business, including hotels, resorts, marinas and vacation rentals. Whether you manage a boutique hotel, a luxury resort or a marina, GuestHand helps you deliver experiences guests remember.
Your success is our success. Let's grow together.
GuestHand operations
GuestHand lets guests take control of their trip or stay, even when they don't speak the local language, while reception monitors every open issue and responds accordingly.
Hotels & Airbnb
Improve guest satisfaction and achieve operational excellence for your property.
Cruise ships & yachts
Meet passenger expectations at sea with a solution built for ships, yachts and sailboats.
Marina & boat services
Optimize your operations, from boat services to catering, with a single management app.
Quick and easy, with the features that matter
Admin & Reception Panel, Guest App, Restaurant App and Maintenance App, all in one integrated solution.
Housekeeping
Deliver spotless rooms and exceptional stays.
Give your housekeeping team real-time access to room status, cleaning requirements and special requests, so they work efficiently and keep standards high.
Room service
Turn every stay into a premium experience.
Guests order food, drinks and services from their own device with a single tap, raising satisfaction and creating new revenue opportunities.
Digital guide
Everything guests need, at their fingertips.
Instant access to amenities, services, local recommendations and important information through a modern digital guide, available 24/7.
Open & closed issues
Stay on top of every guest request.
Track reported issues in real time, follow their progress and make sure each one is resolved. Reception gets complete visibility and control.
Housekeeping checklists
Streamline housekeeping with real-time updates.
Housekeepers update room status, mark tasks complete and notify reception when a room is inspected and ready, all with a single tap.
Upsales
Increase revenue while improving the guest experience.
Promote premium services, upgrades and exclusive add-ons throughout the stay, creating extra revenue and memorable moments.
No door hangers
A smarter, more modern way to communicate.
Replace door hangers with digital room status. Guests show whether they are in, away or don't want to be disturbed by pressing the GuestHand button.
From first call to go-live
A personal, four-step process with no installations, no cabling and no downtime.
Have questions? We're here to help.
Contact us through your preferred channel. We'll answer your questions, address any concerns and show you how GuestHand fits into your business, making the move to smarter guest communication and operations simple and smooth.
Get in touch
We get to know your property
Many companies automate this step. We believe every property is unique and deserves a personal approach. A representative will contact you to learn about your business, understand your needs and answer your questions.
That lets us give tailored recommendations and make sure GuestHand delivers the best possible experience for your team and your guests.
Complete the order form
Preparing your solution
Your personalized GuestHand experience is being crafted. Using the information you've shared, our team configures, optimizes and tailors the platform to the requirements of your property and operations, so implementation is seamless and works well for both your staff and your guests.
Implementation & training
GuestHand fits into your daily operations so your team benefits from day one. Comprehensive training helps your staff use every feature with confidence.
No complicated installations. No cabling. No downtime. Your business runs as usual while we handle the setup behind the scenes.
Built on secure cloud technology, GuestHand is flexible, reliable and easy to use, without adding complexity. We take care of the technology so you can focus on delivering exceptional guest experiences.
Pre-built for marinas & boats
GuestHand is designed and developed to run on any platform, device or operating system.
Read more
Unlock more revenue
Upselling couldn't be easier. Sell any extra service to your guests at the push of a button.
Create memorable experiences while generating additional revenue.
Promote local tours, activities and exclusive offers throughout the stay. Enhance the guest experience, support local partners and open new revenue opportunities with recommendations delivered at the right time.
Boost revenue with timely, personalized promotions.
Keep guests informed about offers and discounts during their stay. Promote spa treatments, bar and restaurant specials, room upgrades, late check-outs, extra nights and other premium services directly through GuestHand.
Keep every guest informed with property-wide announcements.
Send announcements to all guests in a few clicks: important updates, events, operational notices, weather alerts, facility schedules, or any message you want guests to receive.
Generate revenue before guests even arrive.
Create custom services guests can pre-order in advance: airport transfers, welcome packages, spa treatments, dining experiences, room upgrades and special requests. Guests reserve and purchase in a few taps, so every booking becomes a chance to add value.
Pre-arrival communication
Engage guests before they arrive and start creating exceptional experiences from day one.
Build stronger guest relationships, increase satisfaction and maximize revenue, all before check-in.
Give your guests a helping hand before they arrive. Try GuestHand today!
Try GuestHand freeSimple pricing, per room
Both plans include the same features, free training and a free one-month trial.
Included in both plans
- Housekeeping & checklists
- Automations & workflows
- Upsells & eCommerce
- Ticketing & phone support
- Free training
- Free one-month trial
Frequently asked questions
Answers to the questions we hear most. Still have questions? Contact us.
Which license do I need?
You don't need to decide up front. If something changes during data collection, or if your business changes later, we'll adapt your license to fit.
I have two or more businesses. Can I use just one solution?
It's technically possible, but we don't recommend it for a number of reasons. For now, each business has its own implementation.
Which payment methods do you accept?
We accept all common secure payment methods: credit and debit cards, bank transfers, mobile payments and PayPal. And before you pay for anything, try it first. Ask for a demo.
Is GuestHand responsible for delivering services?
No. GuestHand only facilitates the services offered by the property. The property itself is responsible for delivering them to guests.
What if I have a support issue?
No panic. We'll support you all the way and resolve any issue with our software, no questions asked.
Trusted by our customers
Trust in software is earned. These are some of the businesses that rely on GuestHand.
Ready to get started?
It's all about innovating hospitality & operations
Interactive, innovative, irresistible.
Get directions- Address
- ATKEN TECHNIKI
Sp. Lambrou 22B
Ioannina, Greece, 45333 - Phone
- Greece: +30 2651 083 885
US: +1 332 24 24690 - info@guesthand.com